Resource Center

As leaders in the next generation of web analytics, we actively offer up-to-date, informative resources designed to bring the Voice of Customer to the top of the headlines.

     

Latest Resource Center Documents

  • October 19, 2009

    Retail/ E-Commerce Industry Report Q2 2009

    The report analyzes real-time feedback from over 360,000 visitors in order to identify the most important site issues and trends facing the retail industry as it prepares for the Holiday 2009 shopping season. With more than 88% of Americans planning to shop online in the upcoming holiday months (Shop.org, October 2009), the new report gives online retailers timely intelligence and directional guidance on optimizing the online experience.

    Download PDF(506 kB)
  • August 11, 2009

    iPerceptions Releases Hospitality Industry Report Q2 2009

    This report analyzes real-time feedback from more than 123,000 visitors on hundreds of hospitality sites to identify the most important issues and trends facing the online hospitality industry as it strives to improve bookings, customer satisfaction and loyalty. The report gives hospitality marketers and site operators intelligence that can be used to optimize the online experience.

    Download PDF(562 kB)
  • May 06, 2009

    iPerceptions “Hospitality Industry Report Q1 2009” Offers New View Into Traveler Behavior & Satisfaction Rates

    This report, which analyzes user-generated feedback from over 137,000 visitors to over 100 hospitality sites from January through March 2009, is the first in a series of quarterly reports from iPerceptions that deliver new insight into who is coming to hospitality websites, why they are there, what they came to accomplish, and how well they are able to complete their objectives.

    Download PDF(698 kB)
  • July 24, 2008

    Top Concepts in the Web Analytics Blogosphere - May and June 2008

    Download PDF(252 kB)
  • May 12, 2008

    The Total Economic Impact of iPerceptions webValidator

    Read a commissioned study conducted by Forrester Consulting, "The Total Economic Impact of iPerceptions webValidator."

    Download PDF(117 kB)

What they say about us

Videotron

After doing our due diligence in researching a solution that would allow us to hear the voice of our customers, iPerceptions’ best practices approach to customer satisfaction provides us with an in-depth ability to hear what our customers are saying about Videotron.com and work to optimize their online experience. We are keen to employ the iPerceptions Satisfaction Index (iPSI) in all online strategies, making our customer experience the best it can be.

Videotron

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